Changes & Adjustments

• Date changes are subject to availability. Rebooking fees start at $15 and increase based on notice and production stage.

• Once booked, reductions in quantity/design may not reduce the final invoice if production capacity has been reserved.

• Final pricing is based on approved design scope. Changes may require movement to a higher tier.

Pickup & Delivery

• Delivery requires an available recipient during the scheduled window. Reattempts may incur fees.

• Late pickups may affect quality and timing and are the responsibility of the client.

Packaging & Presentation

Standard packaging is included and selected based on event needs.

• Dessert table orders are typically arranged tray-style or boxed for immediate serving.

• Favor or takeaway orders are typically individually packaged for easy guest distribution.

• Perry Sugar Studio will select the most suitable standard presentation unless a preference is requested.

Custom or upgraded packaging requests such as ribbons, tags, specialty boxes, labeled favors, or multi-piece assemblies may incur an additional fee.

Cancellations & Refunds

• Cancellations within 14 days forfeit all payments.

• Due to the custom and perishable nature of products, refunds are not issued for cancellations, change of mind, or subjective preferences after pickup/delivery.

• If Perry Sugar Studio is unable to fulfill an order, payments made will be refunded or transferred to a future date.

• If there is a material issue caused by seller error, an appropriate remedy may include partial refund, remake, or store credit at seller discretion.